Privacy Policy
1. Introduction
Grappling Education HQ PTY LTD respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit www.grapplingeducation.com (the "Site"), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Information we collect about you
Personal information: your name, email address, phone number, postal address, or any other information you choose to provide when contacting us, filling out forms, purchasing products or services, or subscribing to our mailing list.
Usage data: technical information about how you access and use the Site, such as your IP address, browser type, device information, operating system, and browsing behaviour (pages viewed, links clicked, time spent on pages).
Data from Meta platforms: if you interact with our ads or profiles on Meta platforms (such as Facebook and Instagram), or if we use Meta's business tools (e.g. the Facebook Pixel), we may receive certain information about you from Meta, including anonymised and/or aggregated data about ad performance, conversions, or activity.
3. How we collect your information
Directly from you — when you fill out forms on our Site or booking pages, sign up for our newsletter, contact us, or otherwise provide information directly to us.
Automatically — as you navigate the Site, through cookies and similar technologies.
From third parties — such as Meta, our booking and membership systems, and analytics providers.
4. How we use your information
To provide, operate and improve our services; to process bookings, trials and memberships; to respond to enquiries; to send you information about classes, offers and events you've asked about; and to comply with our legal obligations.
5. Disclosure of your information
We do not sell your personal information. We may share it with service providers who support our operations (booking, payments, communications, analytics), when required by law, or to protect the rights and safety of our members and staff.
6. Data security
We implement reasonable technical and organisational measures designed to secure your personal information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
8. Changes to this policy
We may update this Privacy Policy from time to time. Your continued use of our Site after we post modifications constitutes your acknowledgment of the modifications and your consent to be bound by the revised policy.
9. Contact us
Grappling Education HQ PTY LTD — info@grapplingeducation.com — 27 King Street, Rockdale NSW 2216, Australia.